Effective from:
25 September 2025
These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of customers (hereinafter: the “Buyer” or “Customer”) using the electronic commerce services provided through the website https://nutrisoul.hu (hereinafter: the “Website”) operated by Csilla Szilvai sole proprietor (hereinafter: the “Service Provider”).
By purchasing on the Website, the Buyer accepts and agrees to these GTC. The GTC apply to all legal relationships established through the Website and its subdomains and are continuously available and downloadable from the Website.
Name: Csilla Szilvai Sole Entrepreneur
Registered address: 1138 Budapest, Cserhalom utca 6, Building C, 4th floor, Apt. 7
Mailing address: 1138 Budapest, Cserhalom utca 6, Building C, 4th floor, Apt. 7
Business registration number: Business registration number: 60978354 (registered by the Budapest Metropolitan Government Office)
Tax number: 91363536-1-41
Representative: Csilla Szilvai
E-mail: hello@nutrisoul.hu
Website: https://nutrisoul.hu
Bank account number: 11600006-00000000-94434976
Hosting provider: NetMasters Europe Kft.
(registered office: 4200 Hajdúszoboszló, Diószegi Sámuel utca 5; company registration number: 09-09-025522; tax number: 24812087-2-09)
The key terms used in these GTC shall be interpreted in accordance with the definitions set forth in Government Decree No. 45/2014 (II.26.), Government Decree No. 373/2021 (VI.30.),and Government Decree 373/2021 (VI.30.)The definitions include, among others: Parties, Consumer, Consumer contract, Distance contract, Contract for the provision of services, Business, Buyer/Customer, Guarantee, Digital service, Digital content, (Goods containing digital elements), Functionality, Manufacturer, Interoperability, Compatibility, Durable medium, Purchase price, Digital environment, Integration.
The Service Provider primarily sells to private individuals.
The contract shall be governed by Hungarian law, in particular the following legal acts:
The content of the contract concluded between the Parties shall be determined — in addition to the mandatory provisions of applicable law — by the present GTC.
Technical information necessary for the use of the Website, not included in these GTC, is provided in other informational materials available on the Website.
Before finalizing an order, the Buyer is obliged to familiarize themselves with the provisions of the present GTC.
Language and form of the contract:
By purchasing goods or services, the Parties conclude a contract in Hungarian.
The contract shall be deemed a written contract, recorded and retained by the Service Provider for a period of 5 years following its conclusion.
This English version of the General Terms and Conditions is provided for information purposes only.
In the event of any discrepancy or dispute between the Hungarian and the English versions, the Hungarian version shall prevail and shall be legally binding.
E-invoicing:
The Service Provider issues electronic invoices in accordance with Section 175 of Act CXXVII of 2007 on Value Added Tax.
By accepting these GTC, the Buyer expressly consents to the use of electronic invoicing.
All prices are indicated in Hungarian Forints (HUF). The Service Provider is exempt from VAT under the relevant provisions of the Hungarian VAT Act (AAM – alanyi adómentes), therefore prices do not include VAT. The Service Provider reserves the right to modify prices; any modification shall not affect contracts already concluded. In the event of an obviously erroneous price, the provisions under the section “Erroneous Price” shall apply.
The Website and all purchasable e-books and digital learning materials are protected by copyright under Act LXXVI of 1999 on Copyright. By paying the subscription or purchase fee, the Buyer acquires a non-exclusive right of use limited to personal, non-commercial viewing, without any geographical restriction, for the duration covered by the fee. It is strictly prohibited to reproduce, distribute, forward, share with third parties, or use the content for any commercial purpose.
The Website is hosted on the infrastructure of the hosting provider. Regular backups and access protection are applied. The Service Provider acts in full compliance with the GDPR and the Hungarian Information Act (Infotv.). Detailed data management rules are available in the Privacy Policy published on the Website.
The essential features of the available e-books, digital materials, consultations, and programs are described on the relevant product/service pages.
Liability and rules related to consultations, e-books, and online materials
The Service Provider undertakes to:
The Service Provider shall not be liable for:
The Service Provider informs Buyers that the provided services do not constitute medical services.
The Buyer must not use the service as a substitute for medical treatment. If the Service Provider deems that the Buyer requires medical attention for any reason, they will notify the Buyer and may suspend service provision. In cases of undisclosed illnesses or conditions, no refund shall be provided. The Buyer is obliged to complete and return the questionnaire required for service provision within 2 weeks.
Failure to do so entitles the Service Provider to terminate the contract without refund of the paid fee. Following the submission of the Buyer’s documentation, the consultation will be held within 1–2 weeks, and the Service Provider will deliver the personalized materials within 1 week after the consultation.
The duration of each program starts on the date of the first consultation: “Balanced Lifestyle Program”: 4 weeks from the first consultation, “Special Lifestyle Program”: 8 weeks from the first consultation. If the program includes recurring consultations, these can only be used within the duration of the program, as specified in the program description. If the Buyer fails to attend or cancels a scheduled consultation less than 48 hours before the agreed time, that consultation is considered completed and will reduce the number of available sessions in the program.
The Buyer uses the Website and materials at their own risk, acknowledging that the Service Provider shall not be liable for any material or non-material damages arising from such use, except for damages resulting from intentional misconduct or breaches causing harm to life, bodily integrity, or health.
The online store serves private individuals only.
Website use
Order Process for E-books
The list of available e-books can be accessed by clicking the “E-book” menu item.
The Buyer can add an e-book to the cart immediately by clicking “Add to cart”, or read more details before adding it.
The cart can be viewed by clicking the cart icon in the top right corner of the Website.
Within the cart, the Buyer can delete items and update the cart using the “Update cart” button.
The purchase process continues by clicking “Proceed to checkout”. The Buyer must fill in the required data and click “Place order” to submit the order.
Order Process for Programs and Consultations
For Programs and Consultations, the Website allows only preliminary inquiries via e-mail. Based on the inquiry, the Service Provider contacts the Buyer to discuss the details. After clarification, the Service Provider sends a pro forma invoice to the Buyer via e-mail.
The contract is concluded upon the payment of the pro forma invoice by the Buyer.
For e-book purchases, successful online payment by bank card is confirmed immediately, and the purchased e-book becomes accessible to the Buyer at once. If the Buyer pays via bank transfer, the e-book will be sent within 24 hours after the amount has been credited to the Service Provider’s account.
For programs and consultations, following the Buyer’s inquiry email, the Service Provider contacts the Buyer to clarify details, then issues a pro forma invoice via email. The contract between the Parties is concluded upon payment of the pro forma invoice.
Online payments are processed by Barion Payment Zrt. (MNB license number: H-ENI-1064/2013).The Service Provider does not handle or store bank card data.
For e-books, there is no physical delivery;delivery occurs electronically. The general performance deadline is up to 5 days from order confirmation (e-books are typically delivered immediately).
The Seller may withhold the digital product until it verifies successful payment. If payment was made in a foreign currency and exchange rates or bank fees result in an incomplete transfer, the Seller may request supplementary payment from the Buyer before releasing the product.
The Seller does not discriminate between customers from Hungary and those from other EU member states.
Unless otherwise stated, services and products are provided within the territory of Hungary. These GTC also apply to purchases made from outside Hungary.
Under the relevant EU regulations, a “Buyer” includes any consumer who is a citizen or resident of an EU member state, or a business established in an EU member state purchasing goods or services for end-use purposes.
Consumer definition: a natural person acting for purposes outside their trade, business, craft, or profession.
Communication and contracting are primarily conducted in Hungarian (with English available as a secondary option).
The Seller is not obliged to communicate in the Buyer’s national language or comply with any national legal labelling or sectoral requirements of the Buyer’s country.
Payment for electronic transactions is made in the currency specified by the Seller.
If the payment received is incomplete due to currency conversion or banking costs, the Seller may request the Buyer to pay the outstanding balance.
The Seller provides non-Hungarian Buyers with the same access and delivery options as Hungarian customers.
If the Buyer fails to pay the due amount by the agreed date, the Seller is entitled to terminate the contract and refund any prepaid fees.
The Service Provider is not responsible for issues or damages resulting from:
- erroneous or inaccurate data provided by the Buyer during ordering, - unauthorized access to purchased digital materials for reasons not attributable to the Service Provider, - recurring non-compliance with these GTC by the Buyer, - or any damages arising from technical failures of the internet, communication devices, or software.
Using the Website implies that the Buyer understands and accepts the limitations and risks of the Internet, and is responsible for the security of their own device and data.
By placing an order, each Buyer declares that they have read, understood, and accepted these GTC, and that they are legally competent to enter into the contract.
Payments can only be made using the payment methods listed on the Website.
The Service Provider does not accept responsibility for payments made through unlisted or unofficial channels.
14.1. E-books and Other Digital Content Provided on Non-Tangible Media
According to Section 29(1)(m) of Government Decree 45/2014 (II.26.), the Consumer has no right of withdrawal once the Service Provider has begun performance with the Consumer’s explicit prior consent, and the Consumer has acknowledged the loss of the right of withdrawal upon performance. When purchasing an e-book , the Buyer explicitly consents to immediate performance and acknowledges that they lose the right of withdrawal upon download/access..
14.2. Services (Consultations and Programs)
The Consumer is entitled to withdraw from or terminate the contract within 14 days from its conclusion, in accordance with Government Decree 45/2014 (II.26.).
The service is deemed to have commenced when the Buyer returns the necessary documents (e.g., questionnaire, dietary log) and the Service Provider confirms receipt via email. The submission of documents constitutes an explicit request by the Buyer to begin performance within the 14-day period.
Termination after commencement: If the Buyer exercises their right of termination within 14 days after performance has begun, they must pay a proportionate amount corresponding to the value of services already provided.
This includes (in particular): preliminary assessment and administration, professional analysis of submitted materials, preparation of individual recommendations, and held consultations. The Service Provider provides a transparent calculation of the proportionate fee.
Exclusion of termination after completion: The Buyer may not terminate the contract once the service has been fully performed with their explicit consent and acknowledgment that the right of termination is lost upon full completion. Practical note for consent: During the ordering process, the Buyer explicitly declares: “I request that the service begins within the 14-day withdrawal period. I acknowledge that if I terminate after commencement, I am required to pay a proportionate fee, and that upon full completion of the service, my right of termination ceases.”
14.3. Cancellation of Appointments
If the Buyer cancels a scheduled consultation within 48 hours before the agreed time or fails to attend, the session is considered completed. In multi-session programs, the total number of remaining sessions is reduced accordingly.
14.4. Exercising the Right of Withdrawal or Termination
The Buyer may submit a withdrawal or termination notice on a durable medium (e.g., email) to hello@nutrisoul.hu. The Service Provider confirms receipt of such notice. A sample withdrawal/termination form is included as Annex 1 to these GTC.
15.1. Warranty
The services offered by the Service Provider are not subject to any mandatory statutory warranty.
15.2. Liability for Defects (Kellékszavatosság)
Liability for Defects: In the event of defective performance, the Buyer may enforce a claim in accordance with the Civil Code (Ptk.) and NGM Decree 19/2014 (IV.29.). The Service Provider shall correct any defect without delay, but no later than within 3 working days. If the defect is not remedied within this time, the Buyer is entitled to a proportionate refund of the paid fee, and in the case of frustration of interest, the Buyer may request a full refund.
The Buyer must report the defect within 2 months of discovering it. Claims cannot be enforced after 2 years from performance. Within six months, the existence of the defect is presumed, unless proven otherwise; after that period, the Consumer bears the burden of proof. For digital content and digital services, the rules of Government Decree 373/2021 (VI.30.) apply concerning conformity, updates, cooperation obligations, and legal consequences.
An obviously erroneous price is defined as: 0 HUF, or any price where the discount or numerical data clearly indicate an error that is reasonably recognizable. In such cases, the Service Provider shall offer to sell the product/service at the actual price, and the Buyer may decide whether to proceed with the purchase or withdraw without consequence.
Contact details for complaints:
Website: https://nutrisoul.hu
E‑mail: hello@nutrisoul.hu
Oral complaints are investigated immediately. If immediate resolution is not possible or the Buyer disagrees, the Service Provider shall record the complaint in a written report and respond in writing within 30 days. Complaints made by telephone are assigned a unique identification number. All records and responses are kept for 3 years.
Alternative dispute resolution The Buyer may contact the competent conciliation board according to their residence. For Budapest: Budapesti Békéltető Testület Address: 1016 Budapest, Krisztina krt. 99. E-mail: bekelteto.testulet@bkik.hu Website: https://bekeltet.bkik.hu National list of boards: https://bekeltetes.hu/index.php?id=testuletek The Service Provider is obliged to cooperate in such proceedings.
Consumer protection authority: The competent authority is the County or Metropolitan Government Office of the Buyer’s residence. Information: https://kormanyhivatal.hu
Judicial remedy: The Buyer may enforce their claim before a court of law in accordance with the Civil Code and Act CXXX of 2016 on Civil Procedure.
Online Dispute Resolution (ODR): European Commission ODR platform: https://consumer-redress.ec.europa.eu/index_hu
The Service Provider does not apply any unjustified differentiation between consumers within the European Union in accordance with Regulation (EU) 2018/302. The contract and communication are conducted in Hungarian (with English available as a secondary option).
The processing of personal data is governed by the Privacy Policy available on the Website. The handling of cookies is detailed in the Cookie Policy accessible on the Website.
If any provision of these GTC is found invalid, it shall not affect the validity of the remaining provisions. The Service Provider reserves the right to amend the GTC. Any amendment will be published on the Website at least 15 days prior to its effective date. For ongoing contracts, the GTC in effect at the time of order placement shall apply.
The primary contact address of the Service Provider: hello@nutrisoul.hu. Any message sent by the Service Provider to the Buyer’s provided e-mail address shall be deemed delivered, unless returned as undeliverable.
These General Terms and Conditions enter into force on 25 September 2025 and remain effective until revoked.
The Service Provider declares that all activities are carried out in compliance with consumer protection and data protection legislation.
The GTC are continuously available on https://nutrisoul.hu website.
25 September 2025